TERMS AND CONDITIONS
GENERAL CONDITIONS OF SALE
These general conditions of sale govern the sale of products and, where applicable, of services through the site when Ntc srl - ewooow operates as a seller. The sale of products by third party sellers will be governed by the terms and conditions of sale applicable from time to time. We offer a wide range of Ntc srl - ewooow Services and sometimes you may be subject to additional terms and conditions. In case of use of any Ntc srl - ewooow Service (for example: Gift Vouchers, Ntc srl - ewooow applications for mobile devices), you will also be subject to the terms, guidelines and general conditions applicable to that particular service ("Terms of the Service "). In the event of a conflict between these General Conditions of Sale and the Terms of Service, the Terms of Service will prevail.
We invite you to carefully read these General Conditions of Sale before proceeding with any purchase. By making any purchase, you fully accept these General Conditions of Sale.
1. OUR CONTRACT
The presentation of products and services on the site or through the Ntc srl - ewooow applications for mobile devices constitutes an invitation to offer.
If you want to buy one or more products, you can select them one at a time, adding them to your cart. Once you have selected all the items you wish to purchase, you can close your cart and submit the order. At this point you will see a summary page of the products you have selected, their price and the delivery options (with related costs). You will be prompted to choose your preferred delivery, transport and payment method.
At the top of the same page, you will find the button you will need to click to submit your order.
Your order will therefore be considered as your contractual purchase proposal addressed to Ntc srl - ewooow for the products listed, each considered individually. Upon receipt of your order, we will automatically send you an order acceptance message ("Order Receipt"). If you use some Ntc srl - ewooow Services (such as the Ntc srl - ewooow applications for mobile devices), the Order Receipt may be published in the Communications Center accessible from the site. Receipt of Order does not constitute acceptance of your purchase proposal. By sending the Order Receipt, in fact, we only confirm that we have received the order and have subjected it to the data verification process and the availability of the products you requested. The sales contract with Ntc srl - ewooow will only end when we send you a separate e-mail or post a message in your account on the acceptance site of your purchase proposal which will also contain information relating to the shipment of the product and on the expected date of delivery ("Shipping Confirmation"). In the event that your order is processed through multiple shipments, you may receive separate Shipping Confirmations. You will be able to cancel your order before receiving the Shipping Confirmation, provided that the order has not been prepared for the shipping process. In this case you will not be charged any costs. In any case, the right of withdrawal is subject to the terms and conditions set out in the following art. 2. The right of withdrawal does not apply to certain categories of products including, without limitation, digital products or software not supplied on material support (as in the case of CD or DVD) once the download has begun (so-called download ) or use.
You agree to receive invoices electronically. These documents will be available in PDF format in the my account section of the site. The issuance of the electronic invoice relating to an order will be communicated to you in the Shipping Confirmation.
2. RIGHT OF WITHDRAWAL, EXCEPTIONS AND RETURN POLICIES NTC SRL - EWOOOW
As required by Legislative Decree No. 206/2005 and subject to the exceptions indicated below, you have the right to withdraw from the order placed, without giving any reasons, within 14 days from the day you received the ordered product (or 'last product, batch or piece in the case of goods, batches or multiple pieces delivered separately) or from the conclusion of the contract (including but not limited to, contracts for the supply of digital content not provided on a material medium, such as a CD or DVD). If you have a trusted person in charge of the collection, your right of withdrawal starts from the day of delivery of the product to the person designated by you, other than the courier.
You will have to communicate to Ntc srl - ewooow via Giacomo Leopardi n. 66 90144 Palermo, the exercise of the right of withdrawal by sending a Pec email to firstname.lastname@example.org
In order to exercise the right of withdrawal, it is necessary that the relative communication is sent before the expiry of the 14-day period and that the product is returned to Ntc srl - ewooow, at its own expense, in conditions of product and packaging intact in all their wait, under penalty of forfeiture of the right of withdrawal.
For more information on the right of withdrawal and operating instructions, send an email to email@example.com.
EFFECTS OF EXERCISING THE RIGHT OF WITHDRAWAL
We will refund you the value of all payments received in relation to the actual cost of the product for which you have exercised the right of withdrawal, within 14 days from the day we received the communication relating to the exercise of the right of withdrawal. We will make the refund only by issuing a voucher, which can be spent on our site. In any case, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the product. Keep in mind that you are required to return the products to us within 14 days from the day on which you communicated the withdrawal by sending the goods, perfectly packaged to Ntc srl via Giacomo Leopardi n.66 90144 Palermo. You will have to bear the direct costs of returning the products.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in case of:
- supply of sealed goods which cannot be returned for hygienic reasons or related to health protection and which have been opened after delivery or in the case of supply of products which are, after delivery, inseparably mixed with other goods;
- supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
- supply of goods made to measure or clearly personalized;
- supply of goods that risk deteriorating or expiring rapidly and / or all food products;
- service contracts after the complete provision of the service by Ntc srl - ewooow, if you have expressly consented to the execution of the service by us by accepting the loss of the right of withdrawal following the full execution of the contract;
- supply of digital content (including applications, software, ebooks, MP3s, etc.) using a non-material medium (for example a CD or DVD) if at the time of placing the order you have expressly consented to the beginning of the execution accepting the loss of the right of withdrawal as a result of the start of execution;
- supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
- supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on market fluctuations that cannot be controlled by Ntc srl - ewooow .
3. PRICES AND AVAILABILITYAll prices are inclusive of VAT applicable by law.
Information on the availability of the products we sell is listed on the site, as well as on the presentation page of each product. In addition to the information provided on this page or elsewhere on the site, we are unable to give more precise information regarding the availability of products. Please consider that the estimated times for sending and delivering the products are purely indicative and it is not possible to fully rely on them. Once we have received your order, we will notify you by email or by posting a notice in your site account if any of the products you have ordered are not available.
Despite all our efforts, we cannot exclude that for a small part of the tens of thousands of products in our catalog a different price than the actual one is indicated by mistake. In any case, we will check the correctness of the prices of the products during the process of verifying the order and subsequent shipment of the products. If, due to misunderstandings or other inconveniences, the price indicated on the site should be lower than the correct selling price of a product, we will contact you to check whether you still want to purchase the product at the correct price. Otherwise your order will not be accepted. If the correct price of a product is lower than that indicated on the site, we will only charge you the correct lower price and we will ship the product to you anyway.
If the goods ordered by Ntc srl - ewooow were to be delivered outside Italy, you could be subject to import duties and taxes, payable once the package reaches the specified destination. Any additional customs clearance costs will be at your expense. We are not in control of these costs and cannot predict their amount. Customs policies vary considerably from country to country and you should therefore contact your local customs office for more information. Please also keep in mind that when you place orders on the site, you are considered an importer and are therefore required to comply with all the laws and regulations of the country where you will receive the goods. Your privacy is important to us and we know you care about how your order information is used and shared. We would like our international customers and customers who ship products overseas to be aware that cross-border deliveries are subject to opening and inspection of products by customs authorities. For more information, please read the regulations provided on the sites of your own customs offices.
5. WARRANTIES ON PRODUCTS SOLD BY NTC SRL - EWOOOW AND LIMITATIONS OF LIABILITY
The warranty regime on products sold by Ntc srl - ewooow differs according to whether the buyer is a "consumer" or a "professional" pursuant to Directive 1999/44 / EC concerning "certain aspects of sales contracts and guarantees concerning consumer goods".
If you buy as a "consumer", you benefit from the legal guarantee of conformity which the seller is required by law on all goods sold ("Legal Guarantee").
The Legal Guarantee - to which Ntc srl is required - ewooow as seller - guarantees the goods against conformity defects with respect to the sales contract.
Pursuant to the law, in case of applicability of the Legal Guarantee, you will have the right to restore the conformity of the goods free of charge by repair or replacement, or, if this is not possible, to a reduction in the purchase price or termination of the contract. Ntc srl - ewooow is therefore liable for lack of conformity if they occur within two years from the date of delivery of the goods. In any case, you will have the duty to report the lack of conformity within ten days of its discovery.
In the event that you find a lack of conformity on the goods purchased from Ntc srl - ewooow during the validity period of the Legal Guarantee, please contact customer service by sending an email to firstname.lastname@example.org
Within the limits permitted by law, Ntc srl - ewooow declines all responsibility in the event that the product delivered does not comply with the legislation of the country of delivery other than Italy.
Ntc srl - ewooow will not be responsible in case of delay in the delivery of the purchased goods due to insufficient stocks at the publisher or supplier.
We will also not be responsible for any insubstantial differences between the purchased goods and their illustrative images and text descriptions published on our site.
Except in the case of willful misconduct or gross negligence, we are solely responsible for any direct and foreseeable damage at the time of the conclusion of the sales contract. We will therefore not be liable for any losses suffered, loss of earnings or any other damage that is not an immediate and direct consequence of our non-fulfillment or that was not foreseeable at the time of the conclusion of the sales contract. Ntc srl - ewooow is in no way responsible for the fulfillment of the obligations borne by third parties who may offer commercial guarantees in relation to the products for sale on the site.
Ntc srl - ewooow authorizes third party sellers to display and sell their products through the Ntc srl - ewooow.it website. Each page of products displayed for sale on the Ntc srl - ewooow.it site indicates when the product is sold by third party sellers and not by Ntc srl - ewooow. As the provider of the e-commerce site, Ntc srl - ewooow facilitates the transactions that occur on the site, but is not part of the contract for the sale of the goods sold by these third-party sellers. Ntc srl - ewooow therefore remains unrelated to the transaction, which occurs exclusively between the buyer and the seller. Ntc srl - ewooow assumes no responsibility for the sales contract and its correct execution, and does not represent the seller in any way.
The seller is solely responsible for the sale of the products and must deal directly with any complaints or problems inherent or related to the contract between the buyer and the seller, including taking on the obligations of the Legal Guarantee.
6. APPLICABLE LAW AND JURISDICTION
These General Sales Conditions are regulated and must be interpreted in accordance with Italian laws. The competent court is that of Palermo
7. CHANGES TO THE GENERAL CONDITIONS OF SALE
We reserve the right to modify the site, policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. You will be subject to the policies and terms of the General Conditions of Sale from time to time in force at the time you order products from us, unless any changes to these policies and terms are required by applicable law or competent authorities (in which case , they will also apply to orders you have previously placed). If any provision of these conditions is deemed invalid, null or for any reason unenforceable, this condition will in any case not affect the validity and effectiveness of the other provisions.
In the event of your breach of these General Conditions of Sale, our failure to exercise the right to act against you does not represent our waiver of action for the breach of commitments undertaken by you.
We do not sell products to minors. We sell children's products that can only be purchased by adults. If you are under the age of 18, you can use Ntc srl - ewooow.it only with the involvement of a parent or guardian.
10. OUR CONTACTS
Ntc srl via Giacomo Leopardi n.66 90144 Palermo VAT number 05319840822. Share capital: EUR 100,000;
Ntc srl - ewooow.it and the Guarantee General information on the Warranty on products sold on Ntc srl - ewooow.it.
Each product sold by Ntc srl - ewooow to a "consumer" buyer is supported by the legal guarantee on consumer goods, which covers conformity defects that appear within 2 years from the date of delivery of the goods.
The legal guarantee protects the asset from its lack of conformity with respect to the sales contract. You can find more information on the scope, content and rules for exercising the legal guarantee, with illustrative cases, by contacting our customer service at email@example.com
In addition to the legal guarantee, which Ntc srl - ewooow is required only towards consumers when it operates as a seller, the products purchased can also be accompanied by another form of guarantee (eg for products in the Electronics category), called "commercial. "or" conventional ", offered directly by the manufacturer, which establishes the conditions of application and also the duration.
In relation to certain products, additional forms of insurance coverage or other forms of assistance, for a fee, may also be available, which allow you to obtain repair or replacement of the asset in the event of its damage. These coverages are additional and do not replace the legal guarantee of conformity, which always operates by law.
To find out more about any commercial guarantees and / or insurance coverage offered in relation to a particular product, consult the product sheet available on the website, contact the manufacturer or the person offering the guarantee or insurance coverage directly.
Keep in mind that Ntc srl - ewooow does not determine the conditions of application of the conventional guarantees of the manufacturer or third parties or the various commercial strategies implemented by these subjects. Moreover, Ntc srl - ewooow is in no way responsible for the fulfillment of the obligations contained in the terms and conditions of the conventional guarantee of third parties.
The products sold by Ntc srl - ewooow to a buyer who is not a "consumer" but a "professional" are not supported by the legal guarantee of conformity, but only by the commercial guarantee of the manufacturer, or of the third party, if any.
To exercise your warranty and assistance rights, we recommend that you keep a copy of the product purchase receipt.
General information on the Legal Guarantee.
Each product sold by Ntc srl - ewooow to a "consumer" buyer is supported by the legal guarantee on consumer goods, which covers conformity defects that appear within 24 months from the date of delivery of the goods.
What is the legal guarantee?
This is the guarantee on the sale of consumer goods provided for by the Community Directive 1999/44 / EC, also known as the "guarantee of conformity", which protects you in the event that the products you purchase show conformity defects with respect to the sales contract ("Guarantee Legal").
This happens, for example, in the case of products that work poorly, which cannot be used in the manner declared by the seller or for the purposes for which products of the same type are generally used, which do not have the characteristics or qualities promised by the seller or that do not respond to the use for which you purchased them.
To receive warranty assistance on products sold by Ntc srl - ewooow you can contact Customer Service by sending an email to firstname.lastname@example.org.
What is the duration of the Legal Guarantee?
The Legal Guarantee covers conformity defects that occur within 24 months from the delivery date of the product you purchased, even if the defect was not immediately detectable on that date. To assert it, you must notify the seller of the defect within 2 months from when you discovered it.
Unless proven otherwise, it is assumed that the lack of conformity that occurs within the first 6 months from the date of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.
We recommend that you always keep the purchase receipt that you find in the product packaging, as well as the documents confirming the shipment and delivery of the product.
Am I entitled to the Legal Guarantee?
The Legal Guarantee is entitled by right only to the consumer, that is, to those who purchase products for non-professional purposes. For example, if you buy a laptop exclusively for your personal use, you are entitled to the Legal Guarantee. On the contrary, if you buy it to use it in your work, the Legal Guarantee does not apply.
Against whom can I enforce the Legal Guarantee?
If you are a consumer you can enforce the Legal Guarantee against whoever sold you the product, even if it is a person other than the manufacturer. For the products purchased from Ntc srl - ewooow therefore responds Ntc srl - ewooow itself. For products sold by third parties, the Legal Guarantee is borne by the seller and Ntc srl - ewooow has no responsibility in this regard.
What rights does the Legal Guarantee give me?
If the product you purchased has a defect covered by the Legal Guarantee, you are entitled, without incurring any expense, to the repair or replacement of the defective product by the seller. You are entitled to a price reduction or termination of the contract in the following cases: (a) if the replacement or repair of the product is not possible or is excessively expensive; (b) if the seller has neither repaired nor replaced the product within a reasonable period of time; or (c) if the replacement or repair of the product has caused you significant inconvenience. To determine the amount of the price reduction or the amount you are entitled to in these cases, the use you have made of the product is taken into account. Keep in mind that a minor defect for which it has not been possible or is excessively burdensome to carry out the remedies for repair or replacement does not give the right to terminate the contract.
What to do in the presence of a lack of conformity?
To receive warranty assistance on products sold by Ntc srl - ewooow you can contact Customer Service by sending an email to email@example.com
The operators of our Customer Service will help you to solve the problem encountered in the use of the product you have purchased.
If it emerges that the problem derives from a lack of conformity, a case will be opened in your name and you will be assigned a code for the free repair or replacement of the defective product under warranty.
Keep in mind that, in the event of a replacement, we will deliver the replacement product to you within a reasonable time and in any case following receipt of the defective product. You will be required to return the non-compliant product to us within 30 days from the date you received our notice of acceptance of the return for replacement under warranty.
INSTRUCTIONS FOR RECEIVING GOODS:
All our items are sent with the packaging in perfect condition.
If in the delivery there have been external damage or some anomaly in the packaging, the recipient must note on the delivery note or on the proof of delivery the words "PACKAGING IN BAD CONDITION". This is essential for the agency to accept the complaint.
If necessary, an after-sales claim must be opened within 5 days of delivery.